Refund & Returns Policy
At Nayuva Silks, we strive to provide our customers with high-quality products and a great shopping experience. If, for any reason, you are not completely satisfied with your purchase, we are here to help. Please read through our Refund and Return Policy to understand our process.
1. Returns Eligibility
We accept returns in the following cases:
- Wrong Product Received: If you receive a product that is not what you ordered, please contact us immediately.
- Damaged Products: If the product is damaged during delivery or has defects that were not stated in the product description, we will arrange for a return or exchange. The customer must provide proof of the damage that occurred during shipping.
Please note that returns are only accepted if the product is unused, in its original packaging, and in the same condition as when you received it.
2. Non-Returnable Items
Some items cannot be returned, including:
- Products that have been used or damaged by the customer.
- Sale or discounted items that are marked as non-returnable.
- Products that are personalized or custom-made.
3. How to Return a Product
To initiate a return, please contact us within 12 hours of receiving your product. You can contact us via:
- Email: info@nayuvasilks.com
- Contact Form: https://nayuvasilks.com/contact
In your return request, please include the following details:
- Order Number
- Product Name
- Reason for Return
- Photos of the Product (if damaged)
Once your return request is confirmed, we will provide you with the return instructions.
4. Refund Process
We will issue a refund for the returned product if it qualifies for a return. Refunds will be processed to the original payment method, and the amount will reflect in your account within 7-10 business days after we receive and inspect the returned product.
Refunds will be provided for the following scenarios:
- Wrong Product Delivered: If we have sent you the wrong product, we will issue a full refund upon receiving the return.
- Damaged Product: If the product was damaged during delivery, we will issue a full refund, provided that you can prove the damage was not caused by you.
5. Shipping Charges
- The shipping charges for returning products are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong or damaged product).
- Shipping charges are non-refundable, and the return shipping cost will be deducted from the refund amount if applicable.
6. Cancellations
You can cancel your order within 12 hours of placing it. After this time, cancellations will not be accepted. If the order has already been shipped, the return process will apply instead.
7. Exchanges
Currently, we do not offer direct exchanges. If you need a different product or size, please return the original product for a refund and place a new order.
8. No Returns/Refunds for Quality Issues
We do not provide refunds or replacements for products due to quality concerns, as all our products are carefully inspected before shipping. We encourage customers to thoroughly check the product details, including size, color, and description before placing an order.
9. Changes to This Policy
We may update or change our Refund and Returns Policy from time to time. Any changes will be posted on this page, and the date of the last update will be noted at the bottom of the page.
10. Contact Us
If you have any questions or need further assistance regarding our Refund and Returns Policy, feel free to contact us via:
- Email: info@nayuvasilks.com
- Contact Form: https://nayuvasilks.com/contact