Privacy Policy

1) Introduction

At Nayuva Silks, we value the privacy and security of our customers. This Privacy Policy outlines the type of personal information we collect, how it is used, stored, and protected when you visit our website or use our services. By using our website, you consent to the collection and use of your personal data in accordance with this policy. We are committed to ensuring that your privacy is protected and to complying with all applicable laws and regulations regarding the handling of your personal data.

This Privacy Policy applies to all users, including visitors to our website and customers who make purchases or register an account with us. It explains the information we collect, how we use it, and how we safeguard your personal data.

2) Information We Collect

At Nayuva Silks, we collect various types of information to enhance your shopping experience and provide you with a seamless service. The types of data we collect include:

Personal Information

When you create an account or place an order, we may collect your personal details such as your name, email address, phone number, shipping address, and billing information.

Payment Information

To process payments for your orders, we collect payment details, which may include credit/debit card information or other payment methods. Payment information is securely processed by trusted third-party payment gateways.

Shipping Information

We collect your shipping address and contact details to ensure that your orders are delivered accurately and promptly to the correct location.

Account Registration Data

When you register an account with us, we collect information such as your username, password, and other personal details to create and manage your profile.

Contact Form Data

If you fill out the contact form on our website, we collect information such as your name, email address, and message content. This data helps us respond to your inquiries, feedback, or customer support requests.

Cookies and Tracking Data

We may collect data through cookies or similar technologies to track user activity on our website for the purpose of improving our services and personalizing your experience.

This information is collected through various channels, including account registration, the checkout process, contact forms, and tracking technologies. We use this data to process your orders, communicate with you, improve our services, and fulfill our business objectives.

3) How We Use Your Information

At Nayuva Silks, the information we collect is used to provide you with a seamless and personalized shopping experience. We ensure that your data is utilized responsibly and for specific purposes to improve our services. The collected information is used for the following purposes:

Order Processing and Fulfillment

We use your personal, payment, and shipping information to process and complete your orders. This includes verifying payment details, shipping your order to the correct address, and updating you on the status of your purchase.

Shipping and Delivery

Your shipping information is used to ensure timely and accurate delivery of your purchased products to your doorstep. We share relevant details with our shipping partners to fulfill the delivery process.

Customer Support and Communication

If you contact us for support or inquiries, we use your contact details (such as email and phone number) to respond to your queries and provide the assistance you need. This helps us improve our customer service and address any concerns promptly.

Account Management

Your account details, such as login credentials and personal information, are used to manage your profile, enable you to access order history, save preferences, and make your shopping experience easier.

Personalized Experience

We may use your browsing behavior and preferences to recommend products or offers tailored to your interests, helping to enhance your overall shopping experience on our website.

Legal Compliance and Fraud Prevention

We may use your information to comply with legal obligations, prevent fraudulent transactions, and ensure the security of our website and services.

By collecting and using your information in these ways, we are committed to providing you with a secure, efficient, and personalized shopping experience at Nayuva Silks.

4) Data Sharing and Third Parties

At Nayuva Silks, we respect your privacy and are committed to protecting your personal information. While we ensure your data is secure, there are certain instances where we may share it with trusted third-party services for specific purposes related to order fulfillment, payment processing, and customer support.

Third-Party Services

We work with reputable third-party partners to ensure smooth and efficient service. These include:

Payment Gateways: We use secure payment processors to handle your payment transactions. These partners may require your payment details to process payments securely.
Shipping Partners: Your shipping information (such as address and contact details) is shared with our trusted delivery partners to ensure timely and accurate delivery of your orders.
Customer Support Providers: In some cases, third-party customer service platforms may be used to assist with queries or issues related to your orders.

When We Share Your Data

We share your information with these third-party services only when necessary to fulfill the specific service you have requested. For example:

Payment Processors: Your payment details are shared with the payment gateway provider to authorize and process the transaction securely.
Shipping Partners: We provide your shipping information to our delivery partners to ensure that your products reach you at the right location and time.
Customer Support Providers: When you contact us, your contact information may be shared with third-party support teams to resolve any issues or answer inquiries.

No Sale or Unsolicited Sharing

We do not sell or share your personal data with any third parties for marketing purposes without your explicit consent. Your privacy is important to us, and we ensure that your data is only shared for necessary functions that directly relate to providing our products and services.

We only share your data with third parties who have strict confidentiality agreements in place and are committed to protecting your personal information.

5) Data Protection and Security

At Nayuva Silks, we prioritize the security of your personal information. We use industry-standard security measures to protect your data.

Encryption: Your sensitive information, such as payment details, is encrypted during transmission to ensure it remains private.
Secure Servers: We store your data on secure servers, regularly updated to prevent unauthorized access.
Access Control: Only authorized personnel have access to your data, and they are trained to handle it responsibly.

While we do our best to protect your information, please note that no system is completely secure. We take reasonable steps to safeguard your data but cannot guarantee total security.

6) User Rights and Access

At Nayuva Silks, we respect your rights to control your personal data. You have the following rights regarding your information:

Access: You have the right to request access to the personal information we hold about you.
Correction: If any of your personal data is incorrect or incomplete, you can request to have it updated.
Deletion: You can request the deletion of your account and personal data. Please note that certain data may be retained for legal or operational purposes.

How to Exercise Your Rights

If you wish to access, correct, or delete your personal data, you can contact us via our Contact Page. We will respond to your request in a timely manner, ensuring your data rights are respected.

7) Cookies and Tracking

At Nayuva Silks, we use cookies and similar tracking technologies to enhance your shopping experience and provide personalized services. Cookies are small files stored on your device when you visit our website. They help us:

Remember your preferences and settings.
Improve website performance and functionality.
Analyze site usage to offer better services.

8) Children’s Privacy

Nayuva Silks is committed to ensuring the privacy and safety of all our users. Our website is not intended for children under the age of 18, and we do not knowingly collect personal data from children.

If we become aware that we have inadvertently collected personal data from a child under the age of 18, we will take immediate steps to delete that information. We encourage parents and guardians to supervise their children’s online activities to ensure that personal information is not shared without their consent.

9) Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates to the Privacy Policy will be posted on this page with the date of the most recent revision.

10) Contact Information

If you have any questions or concerns regarding our Privacy Policy or your data, please reach out to us through our Contact Us Page.