Shipping & Delivery Policy
At Nayuva Silks, we strive to provide you with a seamless shopping experience, from the moment you place your order to the arrival of your products. Below are the details of our shipping and delivery process:
1. Shipping Partners
We partner with reliable and trusted shipping companies to ensure your orders are delivered promptly and safely. Please note that we may change our shipping partners according to our operational needs, flexibility, or based on shipping charges. This will not affect the quality of service we provide.
2. Shipping Charges
Shipping charges are calculated based on the destination and the weight of the order. Additional charges like GST, payment gateway charges, and any other applicable fees may also be added to the total cost. These charges will be displayed at checkout, ensuring transparency before completing your purchase.
3. Delivery Time
We aim to process and dispatch all orders within 2-4 business days. However, delivery time may vary depending on your location and the shipping partner we assign for your order.
- Domestic Orders: Typically delivered within 5-7 business days.
- International Orders: Delivery time varies depending on the country, ranging from 7-14 business days.
Once your order has been dispatched, you will receive a tracking number and details to monitor the delivery process.
4. Product Tracking
After handing over the product to our shipping partner, they will take full responsibility for the delivery process. You will be provided with tracking information through the shipping partner’s platform (website or app). This will allow you to track your product in real time.
- You will receive updates about your order’s status via SMS, email, or WhatsApp directly from the shipping partner.
5. Delivery Process
After dispatch, our shipping partner will manage the delivery process. They will provide you with continuous updates, and you can reach out to them for more detailed information if needed. For a smooth delivery experience, please make sure that the shipping address is accurate and complete.
6. Shipping Address and Delivery Issues
We are not responsible for any delays or non-delivery caused by incorrect or incomplete shipping information provided during checkout. Please double-check your address and contact information to ensure smooth delivery.
If you are unavailable at the time of delivery, the shipping partner will usually attempt redelivery or provide instructions on how to collect your package.
7. Shipping Restrictions
- We currently do not ship to certain international locations. Please check our website or contact our customer support for more details on shipping restrictions.
- Some products may not be available for delivery to specific regions due to size or weight restrictions.
8. Shipping Partner Legal Pages
Once your order is with the shipping partner, they will manage the delivery. You can view their legal pages, such as the Privacy Policy, Terms and Conditions, and Shipping Policy, on their website. These documents outline their specific procedures and practices related to shipping and delivery, and we encourage you to review them.
9. Changes to This Policy
Nayuva Silks reserves the right to change or update this Shipping & Delivery Policy at any time. Any modifications will be posted on this page, and the date of the last update will be noted at the bottom of the page.
10. Contact Us
If you have any questions or concerns regarding shipping or delivery, please do not hesitate to contact us:
- Email: info@nayuvasilks.com
- Contact Form: https://nayuvasilks.com/contact